Palletised Deliveries

Via Burgoyne’s/Pallet Track for palletised goods which are delivered on rigid, flatbed, curtain sided lorries (various sizes are used so we must be notified if you have any access restrictions). These lorries do not have crane offload and can only offload with a tail-lift with pump truck. In order for the tail-lift to be able to offload your goods, you must have a hard-flat tarmac/concrete area. Gravel is not a suitable surface for offload.

Our pallet hauliers use the following size vehicles (please note all sizes are approximate and may vary between depots, sizes are given for guidance purposes)

• Artic (by request only)
  • 60ft long
  • 8ft 6 inches wide  
  • 15 foot tall
• 18T (this is the default delivery option)  
  • 32 foot long 
  • 8 foot 6 inches wide
  • 13 foot tall
• 12T (by request only)
  • 26 foot long
  • 8 foot wide
  • 12 foot tall
• 7.5T (by request only)
  • 20 foot long  
  • 8 foot wide   
  • 12 foot tall

The 18T is the default vehicle is used. If you do not have access for this vehicle then you must contact us to let us know the most appropriate vehicle for your access restrictions. If we are not made aware prior to the dispatch of the pallet, the delivery will be attempted on the default size vehicle and there will be redelivery charges to get goods delivered on an alternative day with a different vehicle.

Pallet sizes/ weight definitions are:

• 1/4 Pallet - 1.2m x 1.2m x 0.6m HIGH. Max Weight 250KG
• 1/2 Pallet - 1.2m x 1.2m x 2.0m HIGH. Max Weight 500KG
• Full pallet - 1.2 m x 1.2m x 2.0m HIGH. Max Weight 1200kg (can only tail lift a maximum of 1000kg)

Delivery is charged per pallet and rates vary depending on the postcode and the number of pallets. For Pallet deliveries, Economy Service is within 48 hours and Next Day. Service is 24hours for orders placed before 11.30AM.

Pallets deliveries will not usually leave the goods without a signature. This must be requested, otherwise, a re-delivery charge will apply if no one is able to sign for the goods.

Haulier's own Terms & Conditions apply

Door to door deliveries

Using our preferred hauliers - via Talgarth Transport or Mervyn Thomas Transport, these deliveries are charged at a per mile rate.

• 26-tonne artic lorry
  • You must ensure that you have an area big enough to store the full load AND for the lorry to turn around on site. The lorry's dimensions are 55ft (long) x 8ft 6in (wide) – it is your responsibility to ensure that this vehicle has easy access through gates, up lanes, to turn, etc. as well as offload.
  • This lorry has no form of offload a forklift/telehandler must be available for offload.
  • Max of 24 tonne per load and 24 pallet spaces.

• 26-tonne flatbed lorry with crane offload
  • as above but with a trailer & hiab offload – the overall length of the vehicle is 68ft - it is your responsibility to ensure that this vehicle has easy access through gates, up lanes, to turn, etc.... You must also ensure that you have an area big enough to store the full load AND for the lorry & trailer to turn around on site. Please note: the crane is front loaded therefore cannot offload anything in front of the cab area of the lorry.
  • Max of 24 tonne per load and 24 pallet spaces.

• 14-tonne flatbed lorry with crane offload
  • the lorry's dimensions are 34ft (long) x 8ft 6in (wide) - it is your responsibility to ensure that this vehicle has easy access through gates, up lanes, to turn, etc.... You must also ensure that you have an area big enough to store the full load AND for the lorry to turn around on site. Please note: the crane is front loaded therefore cannot offload anything in front of the cab area of the lorry.
  • Max of 14 tonne per load and 12 pallet spaces.

• 6-tonne flatbed lorry with crane offload
  • the lorry's dimensions are 28ft (long) x 8ft 4in (wide) - it is your responsibility to ensure that this vehicle has easy access through gates, up lanes, to turn, etc.... You must also ensure that you have an area big enough to store the full load AND for the lorry to turn around on site. Please note: the crane is front loaded therefore cannot offload anything in front of the cab area of the lorry.
  • Max of 6 tonne per load and 8 pallet spaces.

• 1.5-tonne High-top Transit van with no offload.
  • These deliveries will be booked in with the customer to confirm offload (if required) and no access restrictions.
  • This option has no form of offload people must be onsite for offload. The driver will not offload all materials.
  • Max weight 1300kgs

Parcel Couriers

DX Parcels 

• Deliveries via Dx Parcels – are used for orders of up to 25KG and are charged at a per kilo rate.
• There is no limit to the weight of a multi-parcel consignment but individual parcels must not exceed 25KG.
• Parcel deliveries are a 24-hour service for orders placed before 12:00. We request the hauliers leave parcels in a safe place to avoid delays and redelivery fees.

Royal Mail 

• The total weight limit for anything in Royal Mail is 2kg.
• The total volume is 250ml (2 x 100ml samples).
• Anything over this will have to go as a DX Parcel

Collection

Collect from one of our sites – please place your order in advance using this website, we can then ensure that your goods are ready for you to collect. Locations include:

• Our distribution warehouse in Brecon (just off roundabout of the main A40, A470 trunk roads) - Unit 12, Brecon Enterprise Park, Brecon, LD3 8BT.
• Ty-Mawr Farm, Llangasty, Brecon, LD3 7PJ – by arrangement only.
• Collect from one of our distributors - our materials are increasingly available through a growing network of stockists.